Professional Experience

My professional journey includes experience in web development, technical instruction, and customer service roles. Each position has contributed to my growth as a developer and provided me with valuable insights into creating effective digital solutions.

  • Website Development Instructor

    WenWey Inc. •

    Feb 2024 – Present
    • Teach students essential web development skills and technologies.
    • Cover JavaScript, CSS, and other core web development tools.
    • Provide mentorship and guidance on industry best practices.

  • Software Developer Intern

    Cube&Arrow Inc. •

    Jun 2023 – Oct 2023 (5 months)
    • Assisted with Developing a web application to streamline client communications.
    • Built a system for employees to customize customer service templates (text & email).
    • Assisted with Enhancing workflow efficiency, reduced response time, and improved customer engagement.
    • Technologies used: Express.js, Next.js, MVC pattern.

  • Customer Service Representative

    Sutherland •

    Nov 2017 – Sep 2020 (2 years, 11 months)
    • Provided customer support and resolved issues efficiently.
    • Maintained high customer satisfaction in a fast-paced environment.
    • Deescalated challenging customer interactions while optimizing service solutions.